All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason below:
- If you did not receive the products within the guaranteed time, which is 45 days (not including 2-5 business days processing), you can request a refund or a reshipment.**
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
**Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
**Your order did not arrive due to exceptional circumstances outside the control of MilkyWayGarden (i.e. not cleared by customs, delayed by a natural disaster).
**Other exceptional circumstances outside the control of milkywaygarden.com
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us unless we authorise you to do so.